"I've never bought anything from Deans Marine in the past so I have no personal experience but I'm rather disinclined to buy anything from them in the future based on what I have been reading about other peoples experiences!"
Don't get me wrong Rob, and the rest of you good folks out there in Model Boat Land,
I DO NOT LIKE writing negative reports! Never did, even (or especially?) throughout my professional life.
But sometimes I had to🤔 Tried to find at least one or two positives to sweeten the pill though.
My credo was - "Customers make paydays possible!!"
Good news spreads quickly, but Bad news spreads like wildfire!
Motto #2: You can only disappoint a customer once, then you've lost him!
Customers do talk to each other, even more so of course since we can do it around the world at near light speed😮
I found it interesting to look at the Deans propshaft etc offerings on their website. They DO make better ones than the junk they put in my kit (and other kits I assume). Some descriptions remind me of Raboesch though!
http://deansmarine.co.uk/shop/index.php/cPath/5_22/sort/2a/page/1
Propellers all seem to be cheap plastic☹️ My standard is brass from Raboesch.
http://deansmarine.co.uk/shop/index.php/cPath/5_21
They do make better rudders and tiller arms than the rough cast heavy-metal (rock on man😁) stuff in the kits,
http://deansmarine.co.uk/shop/index.php/cPath/5_24/sort/2a/page/1
BUT: I'm always wary of metal stocks moulded into plastic blades and the tiller arms are little more than modified servo arms, of which I'm sure we all have dozens in the bits box, cos we always seem to get half a dozen with every servo we buy. Modifying these ourselves is not rocket science.
If Deans notice these posts (or someone sneaks😠) and take issue I'm up for that.
I'd like to hear how they justify high prices (plus various Service 🙄 Charges) for largely poor quality and even poorer customer service apparently. Although admittedly I have no experience of the latter. Didn't see the point. I figured I'd just get a bureaucratic run around like Ian in SA. 1000 or 10000km distance the result is probably the same.
I feel sorry for Nerys and offer any help I can to fix the deficiencies of her kit.
All the best folks, stay safe, CU back here soon👍
G'night, Doug 😮😴💤💤